Refund & Cancellation Policy

This Refund & Cancellation Policy applies to services provided by Guste Build LLC ("Company," "we," "us," or "our") to our business clients. By engaging our services, you agree to the terms below. Where a signed Service Agreement or Statement of Work exists, its terms control in the event of any conflict.

1. Our Services Are Business-to-Business

GusteBuild provides professional digital agency services — SEO and digital marketing, custom AI agent development, and business process automation — exclusively to business clients. All engagements are documented in a proposal, Service Agreement, or invoice that defines the scope, deliverables, and fees before work begins.

2. Monthly Retainers

• Monthly retainer services are billed in advance at the start of each service period.
• You may cancel a monthly retainer at any time with 30 days' written notice sent to contact@gustebuild.com.
• Cancellation takes effect at the end of the current paid service period; you retain access to services through that period.
• Retainer fees already invoiced for a service period that is substantially underway are non-refundable, as resources have been allocated to your account.

3. Fixed-Price Projects

• Project fees are quoted as a fixed amount and are typically billed in milestones (for example, a deposit at kickoff and the balance at delivery).
• Deposits reserve our capacity and cover initial discovery and planning work; they are non-refundable once project work has begun.
• If you cancel a project after work has started, you remain responsible for fees corresponding to work completed and milestones reached up to the cancellation date.
• Completed and delivered milestones are non-refundable.

4. One-Time Services (Audits & Strategy)

• One-time deliverables — such as SEO audits, process audits, or agent scoping documents — are billed upfront.
• Because these are bespoke deliverables produced specifically for you, they are non-refundable once delivered.
• If you are not satisfied with a delivered audit or strategy, contact us within 7 days and we will work in good faith to address reasonable concerns or revisions within the agreed scope.

5. Requesting a Refund

To request a refund or raise a billing concern, email contact@gustebuild.com with your invoice number and a description of the issue. We review all requests in good faith and will respond within 5 business days. Approved refunds are issued to the original payment method within 10 business days.

6. Chargebacks

We ask that you contact us first to resolve any billing dispute before initiating a chargeback with your bank or card issuer. Most issues can be resolved quickly and directly. Initiating a chargeback without first contacting us may result in suspension of services.

7. Non-Payment

Invoices are due within 15 days (Net-15) unless otherwise agreed. Accounts 30 or more days past due may have services suspended until the balance is resolved. This policy does not waive any amounts owed for services already rendered.

8. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The current version will always be posted on this page with a revised "Last updated" date.

9. Contact

For any questions about refunds, cancellations, or billing, please contact us:

Guste Build LLC
10601 Clarence Dr, Suite 250, Frisco, TX 75033
Email: contact@gustebuild.com
Phone: +1 (225) 258-7946